Telephone Helpline

0800 144 8 444

The helpline is open Monday to Friday 8.00 am to 6.00 pm.

Calls to the helpline are free from a landline or mobile.

The Citizens Advice help to claim service can:

  • Help you to start your claim- this may include setting up personal emails or bank accounts, setting up your UC account and working through claim ‘to-dos’.

  • Help you to complete your application.

  • Check your evidence to make sure it is in the right type and format, that it contains the required information and that it is accurate.

Can you display a poster for us. Click to download: UC Help to Claim poster

Web Chat

To access live web chat with one of our advisers - first click on the link below and enter your postcode. Click the CHECK NOW button and wait for the page to load. You will now see a TALK TO US ONLINE button at the bottom right of the page. Follow the instructions to go live with one of our advisers.