We offer face to face advice in four main locations across the area:

Hanley

Newcastle-under-Lyme

Biddulph

Kidsgrove

 To find out where each office is and when they are open see below or download a printable version.

All office opening times - updated April 2018

Need Advice? leaflet - updated April 2018

Hanley opening times - updated April 2018

Hanley

DSCN0266Advice House,
Cheapside,
Hanley,
Stoke-on-Trent ST1 1HL.

To see where our Hanley office is click here

Email for advice: advice@snscab.org.uk

Drop in service (from 3rd April 2018):

Mondays: 9.30 am to 1.30 pm
Tuesdays: 9.30 am to 1.30 pm
Wednesdays: limited service
Thursdays: 2.30pm to 6.30pm
Fridays: 9.30 am to 1.30 pm

Newcastle-under-Lyme

new entrance25/27 Well St.,
Newcastle-under-Lyme,
ST5 1BP

The see where our Newcastle office is click here


Drop in service:

Mondays: 10.00 am to 1.00pm
Wednesdays: 10.00am - 1.00pm

 

 

 

 

 Biddulph

pht biddulphcab 680x380px10, Tunstall Road,
Biddulph, ST8 6HH

To see a map of our Biddulph office click here

Drop in service:

Mondays: 10.00 am to 1.00 pm
Wednesdays: 10.00 am to 1.00 pm
Thursdays: 10.00 am to 1.00 pm

 

Kidsgrove

Kidsgrove1Town Hall
Liverpool Road,
Kidsgrove,
Newcastle-under-Lyme,
ST7 4EH

To see a map of our Kidsgrove office click here

Drop in service:

Tuesdays: 10.00am to 1.00 pm
Thursdays:10.00 am to 1.00 pm

 

 

 

 City Wide Advice logo

City Wide Advice Service funded by Stoke-on-Trent City Council

Stoke-on-Trent City Council has commissioned Citizens Advice to provide drop-in advice & appointments for debt, budgeting & housing advice at our Hanley office & community venues in Stoke-on-trent.

Drop-in Advice

The issues we can advise about include:

  • Benefits
  • Consumer
  • Debt and financial capability
  • Discrimination
  • Education
  • Employment
  • Health
  • Housing
  • Immigration and Asylum
  • Legal
  • Relationship/family
  • Tax
  • Travel
  • Utilities/communications

Drop-in sessions at community venues:

Bentilee Volunteers - Wed 9th May - 9.30am-12.30pm

Stoke Library - Mon 21st May - 9.30am-12.30pm

Follow us on Facebook and Twitter for the latest information on community drop-in session.

Housing Appointments

We can help you with:

  • Rent and Mortgage arrears
  • Section 21 possession procedure
  • Landlord and Tenant issues
  • Disrepair
  • Homelessness and Allocations
  • Harassment and Illegal eviction
  • Relationship breakdown and housing

You can ask for an appointment to help with housing at Smithfield and Hanley Citizens Advice Office.

Debt Appointments

We can help you with:

  • Budgeting advice
  • Advice on maximising your income including Benefit checks
  • Help you to produce a financial statement
  • Accessing grants to help pay your bills
  • Advice on rent and mortgage arrears
  • Advice on Council Tax arrears including help with negotiating with the Council
  • Advice on Court fines
  • Advice on dealing with bailiffs
  • Give you options for dealing with debt
  • Dealing with County Court claims and judgements (CCJ)
  • Contact and negotiate with people you owe money to on your behalf

You can ask for an appointment for help with debt and budgeting at any of the following Local Centres:

Blurton Local Centre

Monday 9am-4pm

Fortnightly

Abbey Hulton Local Centre

Monday 9am-4pm

Fortnightly

Burslem Local Centre

Tuesday 1pm-4pm

Fortnightly

Tunstall Local Centre

Tuesday 1pm-4pm

Fortnightly

Chell Heath Local Centre

Tuesday 9am-4pm

Weekly

Bentilee Local Centre

Wednesday 9am-4pm

Weekly

Longton Local Centre

Friday 9am-4pm

Weekly

Accessing the Debt Advice Service and the Housing Advice service

These services are appointment only — you can make an appointment yourself or ask for a referral.

Self-referral

By telephone 01782 408 626

Or email debtreferrals@snscab.org.uk

Or ask at any Citizens Advice office

Referral by a professional

You can ask any Council Officer to refer you into the service. Alternatively you can ask at any Council Office.

 

Download our City Wide Advice Service Poster for details of this service funded by Stoke City Council.

Download the City Wide Debt Advice Service leaflet for more information about outreach debt appointments.