Find advice on-line
Browse the advice topics on the Citizens Advice national website
Follow the link to citizensadvice.org.uk to see information and advice on: Benefits; Work; Debt and money; Consumer issues; Housing; Family issues; Law and courts; Immigration; Health; and more.
Some useful external websites
Citizens Advice isn't the only place you can find reliable advice. We have produced this list of trusted websites you can use..
Download a leaflet of recommended websites
Get advice by telephone or email
You can contact some of our local and national advice teams directly for advice - Have a look through the list below and choose the service that best suits your needs. For anything else or if you're not sure which service you need, call 0808 2787876 (Relay UK 18001 0800 1448884) or email advice@snscab.org.uk .
Services operate Monday to Friday, 9am to 5pm and are closed on bank holidays unless it states otherwise.
Help to Claim Service
For help with making a new claim for Universal Credit: 0800 144 8 444
Relay UK: 18001 then 0800 144 8 444
Advisers are available 8am to 6pm, Monday to Friday
Webchat available
Consumer Advice
For help with goods and services: 0808 223 1133
Relay UK: 18001 then 0808 223 1133
Webchat available
For Debt advice:
Call 01782 408625 and leave a message or email moneyadvice@snscab.org.uk
Relay UK: 18001 then 0800 240 4420
Webchat available
Potteries Moneywise
For problems with energy suppliers, help to switch supplier, and budgeting you can contact Potteries Moneywise, our local financial capability team: 01782 408685
or email enquiries@potteriesmoneywise.org.uk
or book online at https://www.pmwonline.org.uk/
Housing Advice:
if your home is at risk call our local Housing Advice team on 01782 408690 (please leave a message if not answered and someone will call you back)
or email steve.tomkinson@snscab.org.uk
For Immigration advice:
Call our local Immigration team on 01782 407968 Tue 9.30am TO 11.30am and Thu 2pm TO 4pm
Initial information and advice is free.
We also offer some paid for immigration services or we can let you have a list of certified immigration solicitors who can offer those services.
For Refugee and Asylum advice:
Call our local refugee and asylum team on 01782 407969 Fri 9.30am TO 12pm
Staffordshire Victim Gateway and Restorative Justice Service
Support for victims of crime in Staffordshire.
- Get information and support
- find out if Restorative Justice is for you
- Report a hate incident or hate crime to our Uniting Staffordshire Against Hate project
Call: 0330 0881 339
or email help@staffsvictimsgateway.org.uk
www.staffsvictimsgateway.org.uk for operating days and times, including Saturdays and bank holidays.
Face to face advice suspended
All drop in advice sessions, outreach sessions and face to face appointments are suspended due to the Covid-19 pandemic. You can still speak to an adviser over the telephone or webchat.
Read a press release from Simon Harris, CEO here
We offer face to face advice in four main locations across the area:
Hanley
Newcastle-under-Lyme
Biddulph
Kidsgrove
Hanley
Advice House,
Cheapside,
Hanley,
Stoke-on-Trent ST1 1HL.
To see where our Hanley office is click here
Drop in service:
Mondays: 9.30 am to 12.30 pm
Tuesdays: 1 pm to 4.30 pm
Wednesdays: 9.30 am to 12.30 pm
Fridays: 9.30 am to 12.30 pm
Our drop-in service at Hanley is suspended due to the Covid-19 pandemic
Newcastle-under-Lyme
25/27 Well St,
Newcastle-under-Lyme,
ST5 1BP
To see where our Newcastle office is click here
Drop in service:
Mondays: 10.00 am to 12.30 pm
Wednesdays: 10.00 am - 12.30 pm
Our drop-in service at Newcastle is suspended due to Covid-19 pandemic
Biddulph
10, Tunstall Road,
Biddulph,
ST8 6HH
To see a map of our Biddulph office click here
Drop in service:
Mondays: 10.00 am to 12.30 pm
Wednesdays: 10.00 am to 12.30 pm
Our drop-in service at Biddulph is suspended due to the Covid-19 pandemic
Kidsgrove
Town Hall
Liverpool Road,
Kidsgrove,
Newcastle-under-Lyme,
ST7 4EH
To see a map of our Kidsgrove office click here
Drop in service:
Thursdays:9.00 am to 1.00 pm
Our drop-in service at Kidsgrove is suspended due to the Covid-19 pandemic