Find advice on-line
Browse the advice topics on the Citizens Advice national website
Follow the link to citizensadvice.org.uk to see information and advice on: Benefits; Work; Debt and money; Consumer issues; Housing; Family issues; Law and courts; Immigration; Health; and more.
Some useful external websites
Citizens Advice isn't the only place you can find reliable advice. We have produced this list of trusted websites you can use..
Download a leaflet of recommended websites
Get advice by telephone or email
You can contact some of our local advice teams directly for advice - Have a look through the list below and choose the service that best suits your needs.
Help to Claim Service
For help with making a new claim for Universal Credit: 0800 144 8 444
Relay UK: 18001 then 0800 144 8 444
Webchat available
Consumer Advice
For help with goods and services: 0808 223 1133
Relay UK: 18001 then 0808 223 1133
Webchat available
For Debt advice:
Call 01782 408625 and leave a message or emailmoneyadvice@snscab.org.uk
Relay UK: 18001 then 0800 240 4420
Webchat available
Potteries Moneywise
For problems with energy suppliers, help to switch supplier, and budgeting: 01782 408685
or email enquiries@potteriesmoneywise.org.uk
Housing Advice:
if your home is at risk call 01782 408690
or email steve.tomkinson@snscab.org.uk
For Immigration advice:
01782 407968 Tue 9.30am TO 11.30am and Thu 2pm TO 4pm
Initial information and advice is free.
We also offer some paid for immigration services or we can let you have a list of certified immigration solicitors who can offer those services.
For Refugee and Asylum advice:
01782 407969 Tue, Wed, Fri 9.30am TO 12pm
Challenge North Staffs
To report a hate crime: 0330 1111 999
or Text Hate + your message to 07537 414 477
Staffordshire Victim Gateway
For support for victims of crime: 0330 0881 339
or email help@staffsvictimsgateway.org.uk
www.staffsvictimsgateway.org.uk
Face to face advice suspended
All drop in advice sessions, outreach sessions and face to face appointments are suspended due to the Covid-19 pandemic. You can still speak to an adviser over the telephone or webchat.
Read a press release from Simon Harris, CEO here
We offer face to face advice in four main locations across the area:
Hanley
Newcastle-under-Lyme
Biddulph
Kidsgrove
Hanley
Advice House,
Cheapside,
Hanley,
Stoke-on-Trent ST1 1HL.
To see where our Hanley office is click here
Drop in service:
Mondays: 9.30 am to 1.30 pm
Tuesdays: 9.30 am to 1.30 pm
Wednesdays: 1.00 pm to 5.00 pm
Fridays: 9.30 am to 1.30 pm
Our drop-in service at Hanley is suspended due to the Covid-19 pandemic
Newcastle-under-Lyme
25/27 Well St,
Newcastle-under-Lyme,
ST5 1BP
To see where our Newcastle office is click here
Drop in service:
Mondays: 10.00 am to 1.00pm
Wednesdays: 10.00am - 1.00pm
Our drop-in service at Newcastle is suspended due to Covid-19 pandemic
Biddulph
10, Tunstall Road,
Biddulph,
ST8 6HH
To see a map of our Biddulph office click here
Drop in service:
Mondays: 10.00 am to 1.00 pm
Wednesdays: 10.00 am to 1.00 pm
Thursdays: 10.00 am to 1.00 pm
Our drop-in service at Biddulph is suspended due to the Covid-19 pandemic
Kidsgrove
Town Hall
Liverpool Road,
Kidsgrove,
Newcastle-under-Lyme,
ST7 4EH
To see a map of our Kidsgrove office click here
Drop in service:
Thursdays:10.00 am to 1.00 pm
Our drop-in service at Kidsgrove is suspended due to the Covid-19 pandemic