Find advice on-line

Browse the advice topics on the Citizens Advice national website

Follow the link to citizensadvice.org.uk to see information and advice on: Benefits; Work; Debt and money; Consumer issues; Housing; Family issues; Law and courts; Immigration; Health; and more.

Some useful external websites

Citizens Advice isn't the only place you can find reliable advice. We have produced this list of trusted websites you can use..

 Download a leaflet of recommended websites


 Get advice by telephone or email

You can contact some of our local advice teams directly for advice - Have a look through the list below and choose the service that best suits your needs.

Help to Claim Service

For help with making a new claim for Universal Credit: 0800 144 8 444

Relay UK: 18001 then 0800 144 8 444

Webchat available

Consumer Advice

For help with goods and services: 0808 223 1133

Relay UK: 18001 then 0808 223 1133

Webchat available

For Debt advice:

Call 01782 408625 and leave a message or emailmoneyadvice@snscab.org.uk

Relay UK: 18001 then 0800 240 4420

Webchat available

Potteries Moneywise

For problems with energy suppliers, help to switch supplier, and budgeting: 01782 408685

or email enquiries@potteriesmoneywise.org.uk

Housing Advice:

if your home is at risk call 01782 408690

or email steve.tomkinson@snscab.org.uk

For Immigration advice:

01782 407968 Tue 9.30am TO 11.30am and Thu 2pm TO 4pm

Initial information and advice is free.

We also offer some paid for immigration services or we can let you have a list of certified immigration solicitors who can offer those services.

Our immigration price list

For Refugee and Asylum advice:

01782 407969 Tue, Wed, Fri 9.30am TO 12pm

Challenge North Staffs

To report a hate crime: 0330 1111 999

or Text Hate + your message to 07537 414 477

www.challengenorthstaffs.org

Staffordshire Victim Gateway

For support for victims of crime: 0330 0881 339

or email help@staffsvictimsgateway.org.uk

www.staffsvictimsgateway.org.uk


 Face to face advice suspended

 All drop in advice sessions, outreach sessions and face to face appointments are suspended due to the Covid-19 pandemic. You can still speak to an adviser over the telephone or webchat.

Read a press release from Simon Harris, CEO here

We offer face to face advice in four main locations across the area:

Hanley

Newcastle-under-Lyme

Biddulph

Kidsgrove

 


Hanley

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 Advice House,

Cheapside,
Hanley,
Stoke-on-Trent ST1 1HL.

To see where our Hanley office is click here

Drop in service:

Mondays: 9.30 am to 1.30 pm

Tuesdays: 9.30 am to 1.30 pm

Wednesdays: 1.00 pm to 5.00 pm

Fridays: 9.30 am to 1.30 pm

Our drop-in service at Hanley is suspended due to the Covid-19 pandemic


Newcastle-under-Lyme

new entrance

 25/27 Well St,

Newcastle-under-Lyme,

ST5 1BP

To see where our Newcastle office is click here

Drop in service:

Mondays: 10.00 am to 1.00pm

Wednesdays: 10.00am - 1.00pm

 Our drop-in service at Newcastle is suspended due to Covid-19 pandemic


Biddulph

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 10, Tunstall Road,

Biddulph,

ST8 6HH

To see a map of our Biddulph office click here

Drop in service:

Mondays: 10.00 am to 1.00 pm

Wednesdays: 10.00 am to 1.00 pm

Thursdays: 10.00 am to 1.00 pm

Our drop-in service at Biddulph is suspended due to the Covid-19 pandemic


Kidsgrove

Kidsgrove1

 Town Hall

Liverpool Road,
Kidsgrove,
Newcastle-under-Lyme,
ST7 4EH

To see a map of our Kidsgrove office click here

Drop in service:

Thursdays:10.00 am to 1.00 pm

Our drop-in service at Kidsgrove is suspended due to the Covid-19 pandemic