Follow the link to citizensadvice.org.uk to see information and advice on: Benefits; Work; Debt and money; Consumer issues; Housing; Family issues; Law and courts; Immigration; Health; and more.
Citizens Advice isn't the only place you can find reliable advice. We have produced this list of trusted websites you can use..
Download a leaflet of recommended websites
You can contact some of our local and national advice teams directly for advice - Have a look through the list below and choose the service that best suits your needs. For anything else or if you're not sure which service you need, call 0808 2787876 (Relay UK 18001 0800 1448884) or email advice@snscab.org.uk .
Services operate Monday to Friday, 9am to 5pm and are closed on bank holidays unless it states otherwise.
For help with making a new claim for Universal Credit: 0800 144 8 444
Relay UK: 18001 then 0800 144 8 444
Advisers are available 8am to 6pm, Monday to Friday
Webchat available
For help with goods and services: 0808 223 1133
Relay UK: 18001 then 0808 223 1133
Webchat available
Call 01782 408625 and leave a message or email moneyadvice@snscab.org.uk
Relay UK: 18001 then 0800 240 4420
Webchat available
For problems with energy suppliers, help to switch supplier, and budgeting you can contact Potteries Moneywise, our local financial capability team: 01782 408685
or email enquiries@potteriesmoneywise.org.uk
or book online at https://www.pmwonline.org.uk/
if your home is at risk call our local Housing Advice team on 01782 408690 (please leave a message if not answered and someone will call you back)
or email steve.tomkinson@snscab.org.uk
Call our local Immigration team on 01782 407968 Tue 9.30am TO 11.30am and Thu 2pm TO 4pm
Initial information and advice is free.
We also offer some paid for immigration services or we can let you have a list of certified immigration solicitors who can offer those services.
Call our local refugee and asylum team on 01782 407969 Fri 9.30am TO 12pm
Support for victims of crime in Staffordshire.
Call: 0330 0881 339
or email help@staffsvictimsgateway.org.uk
www.staffsvictimsgateway.org.uk for operating days and times, including Saturdays and bank holidays.
All drop in advice sessions, outreach sessions and face to face appointments are suspended due to the Covid-19 pandemic. You can still speak to an adviser over the telephone or webchat.
Read a press release from Simon Harris, CEO here
Hanley
Newcastle-under-Lyme
Biddulph
Kidsgrove
Advice House,
Cheapside,
Hanley,
Stoke-on-Trent ST1 1HL.
To see where our Hanley office is click here
Mondays: 9.30 am to 12.30 pm
Tuesdays: 1 pm to 4.30 pm
Wednesdays: 9.30 am to 12.30 pm
Fridays: 9.30 am to 12.30 pm
Our drop-in service at Hanley is suspended due to the Covid-19 pandemic
25/27 Well St,
Newcastle-under-Lyme,
ST5 1BP
To see where our Newcastle office is click here
Mondays: 10.00 am to 12.30 pm
Wednesdays: 10.00 am - 12.30 pm
Our drop-in service at Newcastle is suspended due to Covid-19 pandemic
10, Tunstall Road,
Biddulph,
ST8 6HH
To see a map of our Biddulph office click here
Mondays: 10.00 am to 12.30 pm
Wednesdays: 10.00 am to 12.30 pm
Our drop-in service at Biddulph is suspended due to the Covid-19 pandemic
Town Hall
Liverpool Road,
Kidsgrove,
Newcastle-under-Lyme,
ST7 4EH
To see a map of our Kidsgrove office click here
Thursdays:9.00 am to 1.00 pm
Our drop-in service at Kidsgrove is suspended due to the Covid-19 pandemic