We offer face to face advice in four main locations across the area:

Hanley

Newcastle-under-Lyme

Biddulph

Kidsgrove

To find out where each office is and when they are open see below or download a printable version.

All office opening times - updated April 2018

Need Advice? leaflet - updated April 2018

Hanley opening times - updated April 2018

Hanley

DSCN0266 Advice House,
Cheapside,
Hanley,
Stoke-on-Trent ST1 1HL.

To see where our Hanley office is click here

Email for advice: advice@snscab.org.uk

Drop in service (from 3rd April 2018):

Mondays: 9.30 am to 1.30 pm
Tuesdays: 9.30 am to 1.30 pm
Wednesdays: limited service
Thursdays: 2.30pm to 6.30pm
Fridays: 9.30 am to 1.30 pm

Newcastle-under-Lyme

new entrance 25/27 Well St.,
Newcastle-under-Lyme,
ST5 1BP

The see where our Newcastle office is click here

Drop in service:

Mondays: 10.00 am to 1.00pm
Wednesdays: 10.00am - 1.00pm

Biddulph

pht biddulphcab 680x380px 10, Tunstall Road,
Biddulph, ST8 6HH

To see a map of our Biddulph office click here

Drop in service:

Mondays: 10.00 am to 1.00 pm
Wednesdays: 10.00 am to 1.00 pm
Thursdays: 10.00 am to 1.00 pm

Kidsgrove

Kidsgrove1 Town Hall
Liverpool Road,
Kidsgrove,
Newcastle-under-Lyme,
ST7 4EH

To see a map of our Kidsgrove office click here

Drop in service:

Tuesdays: 10.00am to 1.00 pm
Thursdays:10.00 am to 1.00 pm

City Wide Advice Service funded by Stoke-on-Trent City Council

Stoke-on-Trent City Council has commissioned Citizens Advice to provide drop-in advice & appointments for debt, budgeting & housing advice at our Hanley office & community venues in Stoke-on-trent.

Drop-in Advice

The issues we can advise about include:

Benefits
Consumer
Debt and financial capability
Discrimination
Education
Employment
Health
Housing
Immigration and Asylum
Legal
Relationship/family
Tax
Travel
Utilities/communications

Drop-in sessions at community venues:

Bentilee Volunteers - Wed 9th May - 9.30am-12.30pm

Stoke Library - Mon 21st May - 9.30am-12.30pm

Housing Appointments

We can help you with:

Rent and Mortgage arrears
Section 21 possession procedure
Landlord and Tenant issues
Disrepair
Homelessness and Allocations
Harassment and Illegal eviction
Relationship breakdown and housing

You can ask for an appointment to help with housing at Smithfield and Hanley Citizens Advice Office.

Debt Appointments

We can help you with:

Budgeting advice
Advice on maximising your income including Benefit checks
Help you to produce a financial statement
Accessing grants to help pay your bills
Advice on rent and mortgage arrears
Advice on Council Tax arrears including help with negotiating with the Council
Advice on Court fines
Advice on dealing with bailiffs
Give you options for dealing with debt
Dealing with County Court claims and judgements (CCJ)
Contact and negotiate with people you owe money to on your behalf

You can ask for an appointment for help with debt and budgeting at any of the following Local Centres:

Blurton Local Centre	Monday 9am-4pm	Fortnightly
Abbey Hulton Local Centre	Monday 9am-4pm	Fortnightly
Burslem Local Centre	Tuesday 1pm-4pm	Fortnightly
Tunstall Local Centre	Tuesday 1pm-4pm	Fortnightly
Chell Heath Local Centre	Tuesday 9am-4pm	Weekly
Bentilee Local Centre	Wednesday 9am-4pm	Weekly
Longton Local Centre	Friday 9am-4pm	Weekly

Accessing the Debt Advice Service and the Housing Advice service

These services are appointment only — you can make an appointment yourself or ask for a referral.

Self-referral

By telephone 01782 408 626

Or email debtreferrals@snscab.org.uk

Or ask at any Citizens Advice office

Referral by a professional

You can ask any Council Officer to refer you into the service. Alternatively you can ask at any Council Office.

Download our City Wide Advice Service Poster for details of this service funded by Stoke City Council.

Download the City Wide Debt Advice Service leaflet for more information about outreach debt appointments.