We currently have the following vacancies:

 

Caseworker - Challenge North Staffs

Citizens Advice Staffordshire North and Stoke on Trent is looking to recruit a Caseworker to work with Challenge North Staffs (CNS).

The CNS Caseworker will undertake casework with victims of hate incidents / crimes covering all protected characteristics, referred into the Challenge North Staffs (CNS) team.   Hate Crime Casework involves providing “client-centred” solutions for victims of hate crimes.

The successful candidate will need to be able to:
• Listen to victims of hate crimes / incidents and help them decide what resolution they require.
• Co-ordinate responses from other agencies (especially housing providers and the criminal justice agencies).
• Network with agencies – both at practitioner and strategic level.
• Provide effective and high quality casework support to victims of hate crime to enable them to cope and recover from their experience.
• To advocate on behalf of victims both individually and collectively, for improvements in services and support where gaps or weaknesses are identified.

Salary: £20,868 p.a. full time / £16,694 p.a. pro rata 30 hours

Hours: 30 per week

Annual Leave: 33 days p.a. (including public holidays), leave year January to December

Pension:  we operate a workplace pension scheme.

Closing Date for Completed Applications:  Friday 2 August 2019

Interviews will be held on:  Tuesday 13 August 2019

 To apply: Please complete the application form showing how you meet the essential criteria on the Person Specification, the form attached to the Policy on Employing Offenders and the Equal Opportunities Monitoring sheet and return by the closing date to linda.proud@snscab.org.uk; or SNSCA, Advice House, Cheapside, Hanley, Stoke on Trent. ST1 1HL. Links to the application form and other relevant information are below:

Application Form

Equal Opportunities Monitoring Sheet

Policy on Employing Offenders

Job Description

Person Specification

Background Information

Other Information

 

Inbound Consumer Contact Centre Telephone Adviser

The Citizens Advice Consumer Service helps clients stand up for their consumer rights, providing the information people need to solve problems with goods or services.  Our national delivery centre provides advice and guidance by inbound telephone calls about problems with consumer issues.

We are seeking a Telephone Adviser who will be the initial point of contact for consumer enquiries, working in accordance with the performance and quality standards of the Consumer Service to deliver excellent customer experience.

Required Skills:

The successful candidate will:

  • Be experienced in delivering excellence in customer service
  • Have excellent communication skills over the telephone and a desire to help people
  • Be comfortable working in a target driven environment with good data entry and IT skills
  • Have the ability to type and talk

Training will be given.

Hours: 37.5 per week

Normal working hours: between 9am and 5.15pm Monday to  Friday

Salary: £17,593 p.a.

Annual Leave: 33 days p.a. (including public holidays), leave year January to December

Pension: we offer a Work Place Pension Scheme

Closing Date: Wednesday 24 July 2019

To Apply: please forward your CV to linda.proud@snscab.org.uk

Below is a link to the Job Description and Person Specification:

Job Description and Person Specification

 

Gateway Assessor - Staffordshire Victim Gateway

Staffordshire Victim Gateway supports victims of crime across Staffordshire, providing information, advice and/or practical and emotional support helping them cope and recover from their experience and exercise their rights under the Victims Code.

We are looking to recruit a Telephone Assessor to join our busy team. The successful candidate will be responsible for contacting all victims of crime referred to the service by Staffordshire Police as well as responding to third party or self-referrals. Your role will be to complete an assessment of the victim’s needs and provide immediate and follow up information, advice and emotional support. 

If you:

  • want to make a difference
  • possess a good telephone manner
  • have strong communication skills
  • are caring and empathic
  • are able to listen to others and respond appropriately
  • are able to work under pressure and to deadlines
  • are flexible to work days, evenings and weekends as well as Bank Holidays, on a rota basis

Then we would like to hear form you.

Training will be provided if you are successful in your application.

Hours:   Full time 37.5 hours (5 days out of 7) working from our Hanley office.
Starting salary:  £16,949 per annum
Closing date for completed applications:  26 July 2019
Please Note this position is subject to passing a Police vetting check

 To apply: Please complete the application form showing how you meet the essential criteria on the Person Specification, the form attached to the Policy on Employing Offenders and the Equal Opportunities Monitoring sheet and return by the closing date to linda.proud@snscab.org.uk; or SNSCA, Advice House, Cheapside, Hanley, Stoke on Trent. ST1 1HL. Links to the application form and other relevant information are below:

Application Form

Policy on Employing Offenders

Equal Opportunities Monitoring Form

Job Description

Person Specification

Supporting Information

Other Information