We currently have the following vacancies

Telephone Adviser - Inbound Consumer Contact Centre

Citizens Advice Staffordshire North and Stoke on Trent is an independent local charity committed to helping people overcome the problems they face. We do this by providing free, confidential advice, and by campaigning to make society fairer for everyone. The Citizens Advice Consumer Service helps clients stand up for their consumer rights, providing the information people need to solve problems with goods or services. Our national delivery centre provides advice and guidance by inbound telephone calls about problems with consumer issues. We are seeking Contact Centre Advisors who will be the initial point of contact for consumer enquiries, working in accordance with the performance and quality standards of the consumer service to deliver an excellent customer experience.

Normal working hours will be between 9.00 and 17.15 Monday to Friday.

Full time:  37.5 hours per week.
Part time: 4 days per week, 30 hours / 3 days per week, 22.5 hours

£17,419 p.a full time / £13,935 p.a. 30 hours / £10,451 p.a. 22.5 hours

Applicants must be available to attend an uninterrupted 5 week (Monday to Friday) mandatory training course, starting on 5 November 2018 including successful completion of a final assessment.  Full pay will be given during training.

Annual Leave: 33 days p.a. (including public holidays), leave year January to December

Pension: The Bureaux contributes up to 6% to a workplace pension scheme subject to this being at least matched by the employee.

Required skills
The successful candidates will:

  • Be experienced in delivering excellence in customer service
  • Have excellent communication skills over the telephone and a desire to help people
  • Be comfortable working in a target driven environment with good data entry and IT skills
  • The ability to type and talk is essential.

Please click on the link below for the Job Description and Person Specification.

To Apply:   Please send your cv and completed Application Sheet - link below - to linda.proud@snscab.org.uk

Job Description and Person Specification

Application Sheet


Senior Adviser - fixed term to 31 March 2019 

Citizens Advice Staffordshire North and Stoke on Trent is looking for a 2 Senior Advisors.  As a Senior Advisor you will be responsible for ensuring the delivery of a high quality generalist advice wthin the local office and by direct delivery within the community.

Salary: Actual salary: £5,782 p.a.
Hours: 12 per week 
Location: Newcastle under Lyme and Hanley offices (with occasional attendance at other venues within North Staffordshire)

You will have:
• The ability to work within aims, principles and policies of the Citizens Advice service
• Experience and a working knowledge of the main generalist advice areas but with particular reference to Benefit advice
• Good communication skills
• High level of IT literacy including the general use of the internet
• The ability to prioritise and plan work to meet deadlines under pressure

Closing date for completed applications: Monday 8 October 2018

 For further information please click on the links below

To apply please complete the Application Form, Policy on Employing Offenders and the Equal Opportunities Sheet - links below - and return by the closing date.

Application Form

Policy on Employing Offenders

Equal Opportunities Monitoring Sheet

Background Information

Other Information

Job Description

Person Specification