Each year we give 20,000 local people the advice they need to solve around 55,000 brand new problems.

If you need advice on any issue that is causing you a problem follow the links on this site to see how we can help you. The subjects we specialise in are problems with social security benefits, personal debt, or housing; employment disputes and immigration issues. We also offer specialist help to the victims of crime.

We make our services as accessible as we can to the many communities within the local area.  All of our premises have been especially designed to be as accessible as possible to people with physical disabilities, mobility or sensory impairments.

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Money Matters Week

04 June 2018 to 10 June 2018

Struggling to make ends meet? You could be missing out on financial help you’re entitled to…

There are many reasons why people find themselves facing financial difficulties; job loss or redundancy, work instability, bereavement, family breakdown, ill health or becoming a full-time carer for a relative.

It’s often an unexpected change or sudden event – that can happen to anyone at any time in their lives - that has the biggest impact on the money you have coming in.

But you shouldn’t have to go without day-to-day essentials, such as a warm home or food in your cupboards, because you can’t afford. We can help to make sure you are getting the money you are entitled to.

Whatever your circumstances, come and talk to us about getting the support you need and check if you’re eligible for any benefits.

We will be at community venues, such as local council offices and libraries, across Stoke-on-Trent and Newcastle-under-Lyme throughout the week. Our free, confidential and impartial advice can make sure you are getting the financial support you should be and to help you to manage your money better.

Here you can find out what benefits you could be eligible for and how to claim, understand how changes in the welfare system could affect you, get advice about effective budgeting and find out about other support services available.

The events have been organised in partnership between Stoke-on-Trent City Council, Newcastle Borough Council, the Financial Inclusion Group, Citizen’s Advice and Potteries MoneyWise, as part of the first national Financial Capability Week.

You can also go online, anytime and use our free benefits calculator and budgeting tools at stoke.gov.uk/benefits

Download the Get ready for Universal Credit poster and Money Matters leaflet for the events.


Services and Information


What we do

Problems rarely come singly. Our advice looks at the whole of a person's situation and addresses the whole of the problem.  Citizens Advice's uniquely holistic service enables us to address each of these issues, accessing specialist advice within the organisation where necessary, making referrals to external agencies where appropriate, but all offered under the umbrella of the area’s only genuine one-stop shop.

Annual Impact Report

To download a copy of our 2017 Annual Impact Report follow this link

A victim of crime?

 For help and support from the Staffordshire Victim Gateway please click here or visit the SVG website, or ring:

03300 881339