Tell us what you think our service should look like


We have had to make a lot of changes to how we give advice due to the lockdown. As the Community begins to come out of lockdown we are looking at whether we want to keep some of those changes and what our services should look like.

You can help us make these decisions by telling us what you would like to see. We can't promise to do everything but we will do our best to make as many of the changes you would like to see as we can.

Complete the survey online

Download as a Word document

Download as a PDF (for printing only)

 Face to face advice suspended

All drop in advice sessions, outreach sessions and face to face appointments are suspended until further notice due to the Coronavirus.

Read a press release from Simon Harris, CEO here

Good news! The Citizens Advice national Adviceline number and our local Adviceline number are now free to call from all landliines and mobiles

Contact us by telephone, email or webchat

Download a poster with all these details on

Download a poster with some useful external websites

Help to Claim Service

For help with making a new claim for Universal Credit: 0800 144 8 444

Webchat available

Consumer Advice

For help with goods and services: 0808 223 1133 Textphone 18001 0808 223 113

Webchat available

For Debt advice:

Call 01782 408625 and leave a message or

Webchat available

Potteries Moneywise

For problems with energy suppliers, help to switch supplier, and budgeting: 01782 408685

or email

Housing Advice:

if your home is at risk call 01782 408690

or email

For Immigration advice:

01782 407968 Tue 9.30am TO 11.30am and Thu 2pm TO 4pm

For Refugee and Asylum advice:

01782 407969 Tue, Wed, Fri 9.30am TO 12pm

Challenge North Staffs

To report a hate crime: 0330 1111 999

or Text Hate + your message to 07537 414 477

Staffordshire Victim Gateway

For support for victims of crime: 0330 0881 339

or email

For all other advice ring the Advice Line: 0808 278 78 76

Textphone: 0800 144 88 84

Browse the advice topics and access webchat:


Each year we give 20,000 local people the advice they need to solve around 55,000 brand new problems.

If you need advice on any issue that is causing you a problem follow the links on this site to see how we can help you. The subjects we specialise in are problems with social security benefits, personal debt, or housing; employment disputes and immigration issues. We also offer specialist help to the victims of crime.

We make our services as accessible as we can to the many communities within the local area.  All of our premises have been especially designed to be as accessible as possible to people with physical disabilities, mobility or sensory impairments.


Services and Information


What we do

Problems rarely come singly. Our advice looks at the whole of a person's situation and addresses the whole of the problem.  Citizens Advice's uniquely holistic service enables us to address each of these issues, accessing specialist advice within the organisation where necessary, making referrals to external agencies where appropriate, but all offered under the umbrella of the area’s only genuine one-stop shop.

Annual Impact Report

To download a copy of our latest Annual Impact Report follow this link

A victim of crime?

 For help and support from the Staffordshire Victim Gateway please click here or visit the SVG website, or ring:

03300 881339