Each year we give 20,000 local people the advice they need to solve around 55,000 brand new problems.
If you need advice on any issue that is causing you a problem follow the links on this site to see how we can help you. The subjects we specialise in are problems with social security benefits, personal debt, or housing; employment disputes and immigration issues. We also offer specialist help to the victims of crime.
We make our services as accessible as we can to the many communities within the local area. All of our premises have been especially designed to be as accessible as possible to people with physical disabilities, mobility or sensory impairments.
Our Hanley opening times are changing from 1st April 2019
Services and Information
CAB On-line Advice and Information
The national Citizens Advice website carries the main public
information service of Citizens Advice
Opening Hours and locations
View our opening hours and locations for all of our offices
Volunteering Opportunities
View our current volunteering opportunities at Staffordshire North & Stoke-on-Trent CAB
Job Vacancies
We currently have a vacancy for:
Caseworker - Challenge North Staffs
Gateway Assessor - Staffordshire Victim Gateway
Telephone Adviser - Consumer Service
What we do
Problems rarely come singly. Our advice looks at the whole of a person's situation and addresses the whole of the problem. Citizens Advice's uniquely holistic service enables us to address each of these issues, accessing specialist advice within the organisation where necessary, making referrals to external agencies where appropriate, but all offered under the umbrella of the area’s only genuine one-stop shop.
Annual Impact Report
To download a copy of our 2018 Annual Impact Report follow this link
A victim of crime?
For help and support from the Staffordshire Victim Gateway please click here or visit the SVG website, or ring: