Each year we give 20,000 local people the advice they need to solve around 55,000 brand new problems.

If you need advice on any issue that is causing you a problem follow the links on this site to see how we can help you. The subjects we specialise in are problems with social security benefits, personal debt, or housing; employment disputes and immigration issues. We also offer specialist help to the victims of crime.

We make our services as accessible as we can to the many communities within the local area.  All of our premises have been especially designed to be as accessible as possible to people with physical disabilities, mobility or sensory impairments.


Big Energy Saving Week 2018

Big Energy Saving Week runs from 22 to 28 January 2018. It is a national campaign to help people cut their fuel bills and get all the financial support they are entitled to.

The week focuses on raising awareness of how to switch energy supplier or tariff to get the best deal, access discounts and make homes energy efficient. This is the 7th Big Energy Saving Week and is a partnership between Citizens Advice, the Energy Saving Trust and the Department of Business, Energy and Industrial Strategy with the support of numerous organisations, charities and companies.

You can use the Citizens Advice price comparison tool to compare prices from different energy suppliers

This year we have been awarded Gold Standard by Citizens Advice. Gold partners will receive a grant of up to £6,000 to coordinate a programme of the gold level activities, working with partners in their region, before and during BESW.


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Aliyah our Potteries MoneyWise team volunteer at one of our Big Energy Saving Week events

Friday 19th January 2018

13.00 to 14.30    Newcastle Library

Saturday 20th January 2018


Monday 22nd January 2018

10:00 to 13:00    Newcastle Citizens Advice

09.30 to 12.30    Hanley Job Centre Plus

09:00 to 13:30    Hanley Citizens Advice

09:30 to 13:30    Stoke One Stop Shop

14.30 to 17.00    RICHARD HEATHCOTE PRIMARY SCHOOL (for parents/guardians of pupils only)

Tuesday 23rd January 2018

09:00 to 12:00    Kidsgrove Citizens Advice

09:30 to 13:30    Longton Job Centre Plus

14:00 to 17:00    Jack Brereton MP's Office Longton

14:00 to 16:30    Kidsgrove Job Centre Plus

12:30 to 16:30    City Central Library (Hanley)

12.30 to 14.00    PACE Education Ltd Newcastle (for parents/guardians of pupils only)

Wednesday 24th January 2018

10:00 to 15:00    Hanley Market

12.30 to 14.00   PACE Education Ltd Newcastle (for parents/guardians of pupils only)

Thursday 25th January 2018

10:00 to 13:00    Biddulph Citizens Advice

09:00 to 12:00    Newcastle Library

10.00 to 14.00    dDeafLinks

14.30 to 17.00    SMALLTHORNE PRIMARY SCHOOL (for parents/guardians of pupils only)

Friday 26th January 2018

09:00 to 12:00    Bentilee Neighbourhood Centre

14.30 to 16.30    Newcastle Job Centre Plus

Saturday 27th January 2018

10:00 to 15:00    Sainsbury's, Hanley

 Don't forget to follow us on Facebook and Twitter  #BESW2018


Services and Information


What we do

Problems rarely come singly. Our advice looks at the whole of a person's situation and addresses the whole of the problem.  Citizens Advice's uniquely holistic service enables us to address each of these issues, accessing specialist advice within the organisation where necessary, making referrals to external agencies where appropriate, but all offered under the umbrella of the area’s only genuine one-stop shop.

Annual Impact Report

To download a copy of our 2017 Annual Impact Report follow this link

A victim of crime?

 For help and support from the Staffordshire Victim Gateway please click here or visit the SVG website, or ring:

03300 881339