Advice House Training

Training courses and services for your staff and volunteers.

For Training on Welfare Benefits

Browse our benefits training courses and services

Download the Advice House training brochure

Advice House benefits training October to December 2018

Download a booking form and return to:

Chris Unwin at Advice House, Cheapside, Hanley, ST1 1HL

or email to

North Staffs Advice Network Meeting - Free to all

Invitation to North Staffs Advice Network Universal Credit Event

The North Staffordshire Advice Network is holding a meeting at Hanley Community Fire Station on Wednesday 16th January 2019 at 2pm-4pm, to discuss the problems that many claimants are experiencing since the introduction of full service Universal Credit and to look at ways in which we can work together to support claimants. 

  • Tina Mendolia will be giving a short presentation about the findings of our recent surveys on Universal Credit and there will be an opportunity to discuss some of the problems that are being experienced by UC claimants. 
  • Simon Harris the CEO of Citizens Advice Staffordshire North and Stoke-on-Trent will be giving a presentation on the ‘Help to Claim’ UC service that will be starting in Newcastle Borough and Staffordshire Moorlands in January and Stoke-on-Trent in April 2019 to explain how this service will work. 
  • We have also invited representatives from the DWP who will be available to answer questions about UC and we hope to have the new Partnership Adviser who starts in January (replacing James Harper-Ibbs).

We have booked Hanley Fire Station’s community room, so we can hold the meeting in the middle of the week, however numbers are limited and so we would ask that you book as soon as possible to be sure of a place.  If we are oversubscribed we may need to limit the number of people from each agency to ensure that each agency has at least one representative.

The meeting is free for all staff and community groups working with Universal Credit claimants, City Councillors and MPs.  If you are interested in attending please contact Chris Unwin –

Make sure you get an invitation to future events by signing up for the mailing list

Please note that these events are strategic planning events and not training

For training on issues affecting people seeking asylum and the organisations who work with them

Browse our Refugee and Asylum training courses and services

Potteries MoneyWise for training on financial capability, confidence building or energy related training

Energy Best Deal Training for Front Line Staff / Energy Cusomers

At Advice House, Cheapside, Hanley, ST1 1HL

The training is suitable for anyone who would like to learn about switching their energy supplier or anyone who would like to learn how to help clients with switching.

The training aims to raise awareness of switching and how to save money on energy consumption, to reduce energy spend.

The key objectives of the course are;

  • To understand key terms that relate to energy contracts

  • To consider annually whether the energy tariff is best for the consumer

  • To understand the importance of checking annually

  • To identify ways of saving energy in the home

  • To be confident when considering switching tariff and or supplier 

  • To know how to begin tackling energy debts, and where to get advice

  • To know where to go for further sources of help and information.

The sessions are suitable for members of the public as well as staff and volunteers from the VCSO sector. Maximum number is 24 trainees per session. We can also provide one-to-one sessions for members of the public in Stoke-on-Trent and North Staffs through Energy Best Deal Extra

For more information about Potteries MoneyWise contact: 01782 408 685