Call us for advice

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We are part of Citizens Advice's national Adviceline. This service is staffed by friendly and professional staff, and provides an initial assessment of your problem and will agree the best way of resolving it.  If we can deal with it there and then, we will.

In some cases you may need a longer telephone interview which we will arrange at a convenient time. We can also refer you to a local face to face service or signpost you to another, more suitable source of help such as a solicitor or specialist helpline if that is a better way of helping you.

 National AdviceLine Number: 0800 144 88 48   (if you ring from a mobile you will be prompted to enter a landline number. This is only used to connect you to your local office. You can enter the number of a friend or local shop if you don't have a landline.)

Text phone: 0800 144 88 84

Local AdviceLine Number: 0808 278 78 76

This service is available as follows:   

Monday to Thursday: 9.00 a.m. to 5.00 p.m.

Friday 9.00 am to 4.30 pm

You can also email us for advice:

Other Citizens Advice Telephone Services

If you have a problem with goods or services then you should call the Citizens Advice Consumer helpline on 0808 223 1133

If you think you have been the victim of an online scam you can report it to Citizens Advice Scams Action on 0808 250 5050 (you can report other types of scams to the Consumer helpline)

If you have been a victim of crime you can get support from our Victim Gateway service on 03300 881339