Volunteer Roles

Adviser Roles

All new advisers are trained to be Initial Advisers. As an Initial Adviser you will likely be the first person a client speaks to when they take a ticket at a drop-in advice session, call the Citizens Advice helpline or use the Citizens Advice Web chat service. Most of our Initial Advises are volunteers and we could not run the service without them.

Initial Adviser Role - click to find out more about this role

Most of our volunteers will continue to volunteer as Initial Advisers but other advice roles are available for those who have the interest and aptitude and who have been signed off as competent Initial Advisers.

Form filling Adviser - click to find out more about this role

Full Adviser - click to find out more about this role

We also use a small number of volunteers in our specialist teams. You would be expected to have at least 12 months adviser experience before we would consider you for one of these roles. 

Research and Campaigning Roles

Research and Campaigns is a key part of what we do as a Citizens Advice local service.

Research and Campaigns Worker - click to find out more about this role

Reception and Administration Roles

We occasionally use volunteers to cover reception during our drop-in advice sessions and to assist our administrators.

Reception and Admin Volunteer - click to find out more about this role

Trustee Role

Trustee - click to find out more about this role

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